1. Purpose and Scope of Information Collection
Nhat Phu Mechanical Fabrication Co., Ltd. is committed to respecting and protecting customers’ privacy. We only collect the necessary information to:
Contact, consult, provide quotations, and deliver custom mechanical fabrication services;
Handle delivery, warranty, and technical support;
Improve service quality and customer experience;
Notify customers of promotions, new policies, or technical information with their consent.
The types of information collected include:
Full name, phone number, email;
Shipping address, company name (if applicable);
Order details, fabrication requirements, customer feedback;
Website access data (if customers use Nhat Phu’s website).
2. Scope of Information Use
Nhat Phu uses customer information strictly for internal purposes, including:
Contacting to confirm and fulfill customer requests;
Sending product information, quotations, or relevant technical notifications;
Providing after-sales service, warranty, and maintenance;
Enhancing product quality, service, and marketing activities.
The company commits not to sell, exchange, or share customer information with third parties, except in the following cases:
Upon written request from authorized government agencies;
When sharing with shipping or warranty partners to complete orders, while ensuring absolute confidentiality.
3. Information Retention Period
Customer information is stored in Nhat Phu’s internal system until the customer requests data deletion.
When no longer needed or upon customer request, Nhat Phu will delete or anonymize all personal information from the system.
4. Contact Information of the Information Collector and Manager
Nhat Phu Mechanical Fabrication Co., Ltd.
📍 Address: 123 Ben Dam Residential Area – Da Hoi Quarter – Phu Khe Ward – Bac Ninh Province, Vietnam
📧 Email: cokhinhatphu@gmail.com
📞 Hotline: 088 65 99989
5. Commitment to Customer Information Security
Nhat Phu is fully committed to protecting personal information in accordance with the Cybersecurity Law and the Law on Consumer Rights Protection.
We apply technical and managerial measures to safeguard customer information against unauthorized access, alteration, disclosure, or destruction.
In the event of a server attack causing data loss, Nhat Phu will notify the authorities and customers within 72 hours.
6. Customers’ Rights and Obligations
Customers have the right to:
Request to view, modify, update, or delete their personal information;
File complaints regarding misuse or violation of information privacy;
Opt-out of receiving advertising or promotional materials at any time.
For any requests or inquiries regarding this privacy policy, please contact us via email or hotline.
7. Changes to the Privacy Policy
Nhat Phu Mechanical Fabrication may adjust or update this privacy policy periodically to comply with legal regulations or operational needs.
Any changes will be publicly announced on the company’s official website before implementation.ông ty trước khi áp dụng.
